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DISCO introduces ACE, urge customers to abide by rules

Opeyemi Daniel

The Distribution Company (DISCO) is set to embark on a project called Asset and Customer Enumeration (ACE), which would guarantee quality service and sustain stable electricity supply to its customers.

This was disclosed exclusively to National Moonlight by the Regional Communication Officer of Ibadan Electricity Distribution Company (IBEDC), Kwara Region, Mr. Kola Asaju at the Challenge Business Hub yesterday, where he said that the development is totally for the good of the company and customers.

Kola said that ACE is a process where they will take inventory of their asset in order to manage them well, adding that registering the numbers of transformers and polls on each street is important to their good service delivery because it will enable them to identify the obsolete ones that need replacement and the ones which require repairs.

Speaking further, he said the programme will enable them to have all their customers captured in their data, knowing the number of houses subscribing to their power in order to ensure adequate planning.

He also revealed that with the programme, estimate billing will reduce and it will be easier for customers to make their payments, pointing out that it will also eradicate the use of substandard materials for wiring.

He however appealed to all customers to cooperate with the company, particularly at this period (Rainy season) that electricity items are prone to damages due to the rain and windstorm saying that they must always endeavour to report all situations concerning power to the nearest office; adding that it is only when they are informed that they will know the kind of provision to make.

“We are in the raining season, and at this period some poles will fall due to the windstorm and transformers would develop faults which could lead to blackout in some communities. Whenever there is an issue, IBEDC must be alerted on time, we are proactive, we know what to do at any given time and we will not want any community to be in darkness.

“The community also must follow standard because in a situation where three feet is the required depth to erect a pole and one or two feet are being dug, such poles will fall during windstorm and a lot of houses will be affected.

"The major problem we are facing on transformers is overloading, imagine a transformer that was installed in a community to serve not more than 200 houses but as new houses are being built in the area, people are tapping from the transformer, having paid certain amount, to the community head without contacting the authority. This will certainly weaken the transformer and often, power failure will occur in the community, but when there is adequate reportage to our office, we will know the steps to take on this” he divulged.

DISCO introduces ACE, urge customers to abide by rules Reviewed by Unknown on May 15, 2018 Rating: 5

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